Customer support
Frequently asked questions
How can I place an order?
Browse our range online, or contact 03 9404 9224 or sales@stellarpack.com.au with the product codes and quantities you need. Our team can help with availability and pricing.
Do you deliver to my area?
We deliver to Melbourne businesses and can arrange freight to regional areas. Delivery days and charges depend on your location and order.
Contact our team to confirm your delivery schedule before ordering. Stock availability, public holidays and freight arrangements may affect timing.
For an update, call 03 9404 9224 with your order number.
Can I collect from your warehouse?
Collection is available by arrangement from 18 View Road, Epping VIC 3076. Call ahead so we can confirm stock and prepare your order. Our office and showroom are open Monday–Friday, 8:00 am–5:00 pm, excluding public holidays.
Can you print our logo on packaging?
Put your brand on cups, bags, greaseproof paper, boxes and more.
Email sales@stellarpack.com.au with your business name, product, size, quantity, artwork and required date. We will confirm pricing, minimum quantities, artwork requirements and production timing in your quote.
How do I choose the right cup or lid?
Check the product size, rim diameter and pack quantity before ordering. Contact 03 9404 9224 for help matching cups, lids and containers.
Can I change my order?
Contact 03 9404 9224 as soon as possible with your order number and requested change. We will check whether the order can still be amended before it is processed or dispatched.
How can I pay?
Use the payment methods displayed at checkout. For invoice payments or account enquiries, contact our team.
When paying an invoice by bank transfer, include your invoice number or business name as the reference and send us your remittance.
What if an item arrives damaged or incorrect?
For a damaged, faulty or incorrect item, contact sales@stellarpack.com.au with your order number, product code, quantity and clear photos so we can assist.
Contact us before returning any goods so we can confirm the next steps.