Returns & refunds

Faulty, damaged or incorrect goods

Please contact Stellar Packaging with your order number, a description of the issue and photos where available. We will assess the issue and arrange the appropriate remedy. Please keep the goods available for inspection and contact us before returning them so we can provide instructions.

Your rights under Australian Consumer Law are not limited by this policy. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, we will provide the remedy required by law within a reasonable time. Original packaging is helpful but is not a condition of exercising statutory rights.

Change of mind and order changes

Contact us to discuss a change-of-mind return or cancellation before sending goods back. Any discretionary return must be agreed with our team, including the condition of goods and any applicable costs. Custom-printed and specially sourced products may not be eligible for discretionary change-of-mind returns; statutory rights for faulty, incorrect or misdescribed goods still apply.

Return costs and refunds

Where a product is confirmed faulty, we will cover reasonable return costs as required by law. For an approved discretionary return, we will explain any return freight or other agreed costs in advance. Approved refunds will ordinarily be made to the original payment method; processing time depends on the payment provider.

Contact us

Stellar Packaging
18 View Road, Epping VIC 3076, Australia

03 9404 9224
sales@stellarpack.com.au

Office hours: Monday–Friday, 8:00 am–5:00 pm. Closed on public holidays.